Refund policy

CUSTOM NATURE OF PRODUCTS:

Each item from The Snow Collective is hand-drawn and unique. Because of the custom, handmade nature of our products, we do not accept returns or exchanges on items in original condition.

DAMAGED OR DEFECTIVE ITEMS:

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos. We'll gladly replace the item or issue a full refund.

WRONG ITEM SHIPPED:

If we sent you the wrong item, contact us within 7 days and we'll send the correct item at no charge and provide a prepaid return label for the incorrect item.

LOST PACKAGES:

If your package is lost in transit, contact us and we'll work with USPS to locate it or send a replacement.

CANCELLATIONS:

Orders can be cancelled for a full refund within 24 hours of purchase, before we begin creating your item. After 24 hours, orders cannot be cancelled as we may have already started work.

CONTACT US:

Questions about returns or refunds? Email us at the.snow.collective1@gmail.com and we'll help!